Shipping policy

Shipping Policy

This Shipping Policy is for Turtle Herbals and was last updated on 03/20/2023.

 

SHIPPING AND DELIVERY OPTIONS

Domestic Shipping: Based on weight of order.

 

PROCESSING TIME

Orders are processed within 4 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

 

CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

 

RETURNS

At this time Turtle Herbals cannot issue refunds and does not offer any money back guarantees. All sales are final. If you are not completely satisfied with your order, please contact us.

 

DAMAGED ORDERS

Turtle Herbals is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 

SHIPPING RESTRICTIONS

We are a small-batch, start-up company and learning as we go. If you place an order with a weight higher than the max shipping weight classified (23 pounds), we will contact you about the shipping fee.

 

CONTACT

For questions about this shipping policy, contact turtleherbals@gmail.com